Privacy Policy for RealFit Gym

Effective Date: 19 May 2025

At RealFit Gym ("we", "us", or "our"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, mobile app, or other online services ("RealFit" or “the App”). By accessing and using these services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

a. Personal Information

When you register for our services or use the App, we may collect the following personal details:

• Full Name
• Email Address
• Phone Number
• Date of Birth (optional)
• Profile Photo (optional)
• Fitness goals or preferences

b. Usage Data

We collect information regarding your use of the App, such as:

• Class bookings and attendance history
• Interactions with training programs or workout videos
• Feedback, ratings, and user reviews

c. Device and Log Data

We automatically collect technical information about the device and software you use, including:

• Device type and operating system
• IP address
• App version
• Crash logs and performance data

d. Location Data

If you allow us, we may access your device's location to:

• Recommend nearby gyms or fitness classes
• Customize services based on your location

e. Payment Information

If you purchase memberships, services, or book paid sessions through the App, your payment details (e.g., credit/debit card information) will be processed securely by a third-party payment processor. We do not store payment details directly on our servers.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage fitness classes, services, and bookings
• Offer personalized recommendations based on your fitness goals
• Send reminders, updates, and notifications about your bookings, classes, or events
• Communicate promotional offers, updates, and news
• Ensure the security, functionality, and performance of the App and website
• Analyze usage patterns to improve services and features

With your consent, we may send you marketing communications about:

• Upcoming classes, workshops, or special events
• Exclusive offers or promotions
• Fitness tips, news, and community updates

You can opt out of these marketing communications at any time.

3. Sharing Your Information

We do not sell your personal data. However, we may share information with:

• Fitness trainers, gyms, or partner facilities to manage bookings and classes
• Third-party service providers that assist with app hosting, customer support, analytics, and marketing
• Payment processors for secure transaction handling
• Law enforcement or other authorities, if required by law

All third parties with whom we share data are required to safeguard your information and use it solely for the purposes outlined in this Privacy Policy.

4. Your Privacy Rights

You have the right to:

• Access, update, or correct your personal information
• Request the deletion of your account or data
• Revoke your consent for notifications, location tracking, or marketing communications
• Request a copy of the personal data we hold about you (subject to applicable laws)

If you have any privacy-related concerns, you can contact us via email at: support@realfit.gr

For users in the European Union, we comply with the General Data Protection Regulation (GDPR) and uphold your rights to data protection.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When your data is no longer needed, we securely delete or anonymize it.

6. Security of Your Information

We implement a range of security measures to protect your personal data, including encryption, firewalls, and secure access protocols. However, no method of transmission over the internet is 100% secure, so we encourage users to take appropriate precautions to protect their information.

7. Children’s Privacy

The App is not intended for children under the age of 13 (or under the age of 16 in the European Union). We do not knowingly collect personal data from children. If we discover that we have inadvertently collected data from a child under the applicable age limit, we will promptly take steps to delete that information.

8. Third-Party Links & Social Media

Our website, app, and social media pages (e.g., Instagram, Facebook) may contain links to third-party websites or platforms. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via the app or website, or by sending an email. Please check this page periodically for updates.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: support@realfit.gr

Or through our social media pages:

Facebook: RealFit.gr

Instagram: @realfit.gr